Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and OwlResume, the operator of the OwlResume service ("OwlResume," "we," "us," or "our"). They govern your access to and use of the OwlResume website, applications, resume-building tools, templates, artificial-intelligence features, export tools, and related services (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms. Before making a purchase, you must accept these Terms and our Refund Policy. Our Privacy Notice explains how we process personal information; accepting these Terms does not replace any separate consent required by law. If you do not agree to these Terms, do not use the Service.

1. Who may use the Service

You must be at least 18 years old, have reached the age of legal majority where you live, and be capable of entering into a binding contract. If you use the Service for an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

The Service is intended for adults. You may not use the Service if applicable law prohibits you from doing so or if we have previously suspended or terminated your access for violating these Terms.

2. The Service

OwlResume provides digital tools for creating, editing, translating, formatting, reviewing, and exporting resumes and related career materials. Features may include templates, examples, document storage, PDF or image export, and AI-assisted suggestions.

The features, usage limits, access period, price, currency, and other material details of each free or paid plan are shown on the applicable product or pricing page before purchase. Current paid OwlResume plans are one-time purchases for a fixed access period and do not automatically renew. You purchase access to digital software functionality, not a promise of employment or a particular AI result.

Access periods and usage limits

Paid access is activated after payment is confirmed. For an initial purchase, the access period begins when the membership is activated, rather than when you first use a paid feature. Current international plan durations are 31 days for Monthly Pro, 90 days for Quarterly Pro, and 365 days for Annual Pro, where those plans are offered. These names describe fixed access periods, not recurring billing. The selected plan's duration and available features are disclosed before purchase. Your membership page shows your expiry date and available quotas.

Access duration and quota periods are separate. Resume limits constrain the number of resumes you can create; they are not an allowance for that many additional resumes every month. AI and download quotas may reset periodically; the current monthly quota cycle is 31 days. Unused periodic allowances do not accumulate across resets and cannot be redeemed for cash. A plan described as offering unlimited downloads does not remove its access expiry or the acceptable-use restrictions in these Terms. Promotional or bonus credits are separate from plan allowances and follow the terms disclosed when granted.

Where manual extensions or upgrades are available, another purchase at the same membership tier extends the unexpired access period by the purchased duration; it does not create automatic billing. Finite periodic plan usage is refreshed on that purchase, and periodic allowances do not simply add together. An upgrade takes effect on activation, adds remaining whole days of paid access to the new duration, and preserves previously used quota against the new limits. Switching to a lower tier during an active paid period is not currently supported. Available purchase options depend on your current membership and selected plan.

When paid access expires, your account returns to the applicable free-plan limits. Expiry alone does not request account deletion. Paid quotas and privileges are not permanent rights, and continued storage or availability of content is governed by the Privacy Notice. You may continue to use documents already lawfully exported for your own lawful purposes.

We may improve, modify, or discontinue features from time to time. If a change materially reduces a paid Service during your purchased access period, we will provide a reasonable substitute, extension, or remedy required by applicable law.

3. Accounts and security

You must provide accurate, current information and keep it updated. You are responsible for activity under your account and for maintaining the confidentiality of your credentials. Do not share, sell, or transfer your account or allow others to use a personal plan.

Notify us promptly at owlresume@163.com if you suspect unauthorized access. We may require reasonable identity verification before changing account details or disclosing account information.

4. Orders, prices, taxes, and Paddle

Prices and included features are displayed before checkout. Except where required by law, prices may change for future purchases but will not retroactively change a completed order. Taxes may be added or included as shown at checkout.

For orders processed through Paddle: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You purchase the paid product from Paddle as our authorized reseller, while OwlResume licenses and provides the Service to you under these Terms. OwlResume provides product and technical support; Paddle provides payment, receipt, tax, and refund support. Your purchase is also subject to the Paddle Buyer Terms and Paddle Refund Policy.

Paddle processes your payment information and issues invoices or receipts. We do not receive or store your full payment-card number. The final price, currency, taxes, and payment method are presented in Paddle checkout; plan duration and usage limits are disclosed on the product or purchase page before payment. Please review and correct your order information before payment.

A purchase does not authorize recurring charges. Internal account or order records may use the word "subscription" to describe membership access; this does not mean your purchase automatically renews. A checkout success message alone is not payment confirmation. If you have paid but access has not activated, contact support with your receipt rather than paying again.

5. Cancellations and refunds

Because current paid plans are one-time purchases rather than automatically renewing subscriptions, there is no recurring plan to cancel. You may stop using the Service at any time, but deleting your account does not itself create a refund.

Except where applicable law or Paddle's applicable buyer terms require otherwise, purchases are non-refundable and non-exchangeable. We do not offer a general money-back guarantee or change-of-mind refunds. This includes unused access, unused quotas, and dissatisfaction with an AI or career outcome where the Service was delivered and operated as described. Refund exceptions and instructions are stated in our Refund Policy. Paddle may independently grant a discretionary refund. Nothing in these Terms or that policy limits any mandatory consumer right. Refunds for Paddle-processed transactions must be issued through Paddle; we do not send refunds outside the original payment process.

6. License and acceptable use

Subject to these Terms and any plan limits, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service during your applicable access period for lawful personal or internal business purposes.

You may not:

• copy, resell, rent, sublicense, distribute, or commercially exploit the Service, templates, or other OwlResume materials except as expressly permitted;
• reverse engineer, decompile, scrape, crawl, probe, or attempt to extract source code, models, prompts, datasets, or non-public components of the Service, except where such restriction is prohibited by law;
• bypass access controls, usage limits, payment requirements, or security measures;
• use bots or automated methods that impose an unreasonable load on the Service;
• upload malware or interfere with the integrity, availability, or security of the Service;
• use the Service to violate law, privacy, publicity, intellectual-property, employment, anti-discrimination, or other rights;
• impersonate another person, misrepresent qualifications, create fraudulent application materials, or submit content you are not authorized to use; or
• use output from the Service to train or develop a competing product or model, except with our written permission.

7. Your content

"User Content" means resumes, employment and education history, contact details, prompts, documents, images, and other material you submit to the Service.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transmit, format, and display User Content only as reasonably necessary to provide your requested features, operate and secure the Service, provide support, and comply with law. This license is not a general authorization to sell your resume or use it for model training. Any such additional processing must be separately described and have a lawful basis, including separate consent where required. The operational license ends when the content is deleted from our active systems, subject to backup, security, fraud-prevention, and legal-retention periods described in the Privacy Notice.

You represent that you have all rights and permissions necessary to submit User Content and that it is accurate where accuracy matters. Do not upload another person's sensitive personal information unless you have a lawful basis and their permission to do so.

8. AI-assisted features

AI features may generate suggestions, translations, summaries, or other output based on your input. AI output may be inaccurate, incomplete, biased, or unsuitable for your circumstances. It is not legal, immigration, employment, financial, or professional advice and does not guarantee interviews, employment, applicant-tracking-system performance, or any other outcome.

You are responsible for reviewing, editing, and verifying all output before using or submitting it. You must not represent AI-generated statements as true unless you have verified them. AI features can consume the usage allowances disclosed for your plan; an unsatisfactory but correctly delivered result does not by itself entitle you to restored quota or a refund. Verified technical failures will be investigated and remedied as appropriate under the Refund Policy and applicable law. Information you submit to AI features may be processed by service providers as explained in our Privacy Notice.

9. OwlResume materials and feedback

The Service, including its software, design, branding, text, templates, examples, and other content provided by us, is owned by us or our licensors and is protected by intellectual-property laws. These Terms do not transfer ownership to you.

You may use resumes and career documents you create and export through the Service for your own lawful purposes. Any third-party assets remain subject to their applicable licenses.

If you voluntarily send product suggestions or feedback (excluding private resume content), you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you without permission.

10. Third-party services and links

The Service may depend on or link to third-party services, including identity providers, cloud hosting, AI providers, analytics providers, and Paddle. Third parties operate under their own terms and privacy notices. We are not responsible for third-party services that we do not control, but this does not limit responsibilities that applicable law places on us for our selection or use of processors.

11. Availability and beta features

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. Maintenance, security events, third-party outages, or events beyond our reasonable control may affect availability. Features labeled beta, preview, or experimental may be changed or withdrawn and may be less reliable than generally available features.

12. Suspension and termination

You may stop using the Service at any time and may request account deletion as described in the Privacy Notice.

We may restrict, suspend, or terminate access if we reasonably believe you materially breached these Terms, created security or legal risk, failed to pay, abused a refund or chargeback process, or used the Service fraudulently. Where appropriate and legally required, we will give notice and a reasonable opportunity to cure. You may ask us to review an access restriction by contacting support. A good-faith complaint, lawful refund request, or lawful payment dispute is not itself abuse. Access associated with a disputed payment may nevertheless be temporarily restricted while that payment is investigated, subject to applicable law and Paddle's terms.

On termination, your license to use the Service ends. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, limitations of liability, and dispute provisions—will survive. Termination does not remove rights to refunds or remedies required by law.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that a resume will be accepted by any employer or automated screening system, that AI output will be accurate, or that use of the Service will result in employment. Some jurisdictions do not allow certain disclaimers, so these exclusions may not apply to you.

14. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, opportunity, goodwill, or data, arising from the Service, even if advised that such loss was possible.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid for the Service during the 12 months before the event giving rise to the claim or (b) USD 100. This limitation does not reduce any mandatory consumer remedy.

15. Indemnity for business users

If you use the Service on behalf of a business, you will indemnify and hold us harmless from third-party claims, damages, and reasonable costs arising from your unlawful User Content, your material violation of these Terms, or your infringement of another person's rights. This section does not apply to consumers acting for personal purposes to the extent prohibited by law.

16. Governing law and disputes

Mandatory consumer protections that apply to you remain available. Any dispute may be brought in a court of competent jurisdiction under applicable law; these Terms do not impose mandatory arbitration or remove rights to a court available to you by law. Paddle purchases are separately governed by Paddle's applicable buyer terms.

Before filing a formal claim, please contact us at owlresume@163.com so we can try to resolve it informally. This does not prevent urgent legal relief, suspend filing deadlines, or make contacting us a condition of exercising a mandatory right.

17. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, or our practices. We will post the revised Terms and update the "Last updated" date. If a change materially affects your rights, we will provide reasonable advance notice through the Service or by email where required. Changes will not retroactively reduce rights for a completed purchase unless required by law.

18. General

If a provision is unenforceable, it will be modified only to the extent necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, corporate reorganization, or sale of assets, subject to applicable law. These Terms, together with the policies incorporated above and the purchase details shown at checkout, form the entire agreement between you and us regarding the Service.